Your PRivacy

Privacy Policy for Velo2Velo, Cycle Scout, and e-bikefinder

Velo2Velo Ltd (“we,” “our,” “us”) is committed to protecting your privacy as we build and improve our services. This Privacy Policy explains the information we collect, how we use it, and your rights regarding your data. By using www.velo2velo.co.uk, www.ebike-finder.co.uk, www.CycleScout.co.uk, or any associated services (collectively, the "Site"), you agree to this policy.

As our privacy practices evolve, we aim to make our approach transparent and compliant with data protection laws. This policy, along with our Terms and conditions and Cookie Policy, forms the basis of our commitment to handling your personal data responsibly.

1. What Information We Collect

We collect information directly from you and through your use of the Site, including:

  • Account and Profile Information: Details you provide when registering, submitting a request, subscribing, or contacting us.

  • Transaction Data: Records of transactions carried out on our Site.

  • Communications: Interactions with us in the delivery of customer services, with our marketing and email messaging and social media.

  • Survey and Competition Data: Information provided in surveys or competitions.

  • Automated Data: Data collected through cookies and other tracking technologies, such as browsing history and device information.

  • Messaging Data: Details of messages sent and received on our platform, including message contents for service delivery, support and moderation purposes, if required.

2. How We Use Your Information

We use your data for the following purposes, depending on your interactions and preferences:

  • Service Provision: To manage your account, process transactions, and provide our services.

  • Customer Support: To respond to queries or complaints.

  • Personalisation: To enhance your experience by tailoring content and offers.

  • Market Research: To gather feedback on our services and inform future improvements.

  • Marketing: To send relevant communications where permitted.

  • Security: To prevent fraud, ensure security, and protect users.

  • Legal Compliance: To meet our legal and regulatory obligations.

We rely on the following legal bases for processing:

  • Contractual Necessity: Processing data to fulfill our contractual obligations to you.

  • Consent: Where you opt in, such as for marketing.

  • Legitimate Interests: To improve and operate our services effectively.

3. Transparency on Our Ongoing Privacy Improvements

As part of our commitment to evolving our privacy practices, we are continuously working on enhancements to better protect your data. Key initiatives underway include:

  • Advanced Consent Management: We are enhancing cookie and tracking controls to give you more options to manage your privacy preferences. While basic consent tools are already in place, we reserce the right to develop and implement more robust solutions as our platform and service offering develops.

  • Data Retention and Deletion Policies: We are in the process of formalising data retention periods for different data types to allow us to delete data when no longer needed. At the moment the primary need to delete data will be driven by executing actions in response to requests as outlined in section 9.

  • Data Processing Agreements: We will continue to work with our partners and third-party service providers to ensure they meet data protection standards and handle data responsibly.

We will keep this policy updated as these improvements are introduced and suggest that you revist this section regularly to keep up to date on any changes.

4. Marketing Preferences

We endeavour to respect your preferences and aim to only send marketing communications with your consent. Service-related communications (e.g., updates on transactions) will still be sent as needed. You can update your preferences or unsubscribe at any time by contacting us on our contact page, using the unsubscribe link in emails, or updating your account settings where applicable.

5. Who We Share Your Data With

We share your data only in these cases:

  • Affiliates and Service Providers: To operate the Site and provide services (e.g., to run verification checks, to engage retailers, payment processors, logistics and delivery partners etc).

  • Legal Requirements: To comply with lawful requests from authorities or to meet our legal obligations.

  • Business Transfers: If we sell our business or part of it, data may be transferred to the buyer under this policy.

  • Marketing and Promotion: Trusted third parties may promote your listings. Contact us for more details on our partners via our  contact page.

6. Data Security and Retention

We implement security measures, including SSL encryption, to protect data in transit. Our long-term goal is to continuously improve security controls to ensure your data’s safety, both at rest and in transit.

We retain data for as long as necessary for service provision, compliance with legal obligations, and to protect us against potential legal claims. When data is no longer needed, we delete it or anonymize it, per our data retention guidelines.

7. Children’s Privacy

Our Site is not intended for individuals under 18, and we do not knowingly collect data from children.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to provide functionality and improve Site performance. We’re working on more advanced cookie controls to better allow you to manage preferences. For details, please review our Cookie Policy.

9. Your Rights

You have certain rights regarding your data, including:

  • Access: Request access to your data.

  • Correction: Correct inaccurate data.

  • Deletion: Request data deletion.

  • Objection: Object to data use, particularly for marketing.

Please contact us via this link to exercise these rights. We’re committed to fulfilling your requests as required by law, though some limitations may apply.

10. External Links

Our Site may link to third-party websites. We are not responsible for the privacy practices of external sites, and we encourage you to review their policies before sharing any data.

11. Policy Updates and Contact Information

As we improve our privacy practices, we will update this policy to reflect changes. We recommend reviewing it periodically.

For questions or feedback about our Privacy Policy, please reach out to us via our contact page.